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Citizen Portal: FAQs

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  1. Go to: https://my-test.swiftcurrent.ca/
  2. You will be redirected to the SSO portal
  3. Click the “Sign up” link

    4. SignUpButton

  4. You will be brought to a new page, it will ask “Do you have a Perfect Mind account?”

    5. ExistingPMPrompt

    • If you do not have an existing Perfectmind account, skip to step 10
  5. Click "Yes, I have a login"
  6. You will be redirected to another page to verify your Perfectmind account

    7. linkExistingPM.png

  7. Enter your PerfectMind username and password
  8. Click “Submit”
  9. Upon success, you will be redirected to the sign up page
  10. Fill out all the requested information, including:
    • First name
    • Last name
    • Email address (please use an email address you can access)
    • Phone number
    • Birthdate
    • Gender
    • Country
    • Address
    • Password
  11. Check off "I Agree with Terms and Conditions"

    12. termsAndConditions

  12. Click “Sign Up”
  13. Next you will be asked to verify your email address

    14. verifyEmail

  14. Login to you the email address you used in step 10
  15. Find the email from "no-reply@swiftcurrent.ca" (check your junk folder if it doesn't show up)
  16. Document the PIN number from the email

    17. emailPin

  17. Navigate back to the SSO email verification page
  18. Enter the PIN you documented in step 18

    19. emailPinVerified

  19. Click "Submit"
  20. You will be redirected to the SSO login page
  21. Enter the email and password you used to sign up

    22. signupLogin

  22. Click the "Login" button
  23. You will be redirected to the SSO home page

    24. homeOptions.png

  1. Login to the SSO portal at: https://my-test.swiftcurrent.ca/
  2. You will be redirected to the SSO home page
  3. Click the “Link Apex Account” button

    4. linkAPEX

  4. You will be redirected to the APEX account linking page

    5. ApexPinPrompt

  5. Enter your account ID and PIN number
    • Please refer to the mailer you recieved to find your Oracle ID and PIN
    • If you don't have a mailer, please contact City Hall to aquire your Oracle ID and PIN
  6. Click "Confirm"
  7. Message will be displayed upon success account linking
  8. Click the “Continue” button
  9. You will be redirected to the SSO home page

    10. homeOptions.png

  10. Click “Go to Apex Portal” button
  11. New tab opens, you will be redirected to the Oracle Citizen’s Portal
  1. Login to the SSO portal at: https://my-test.swiftcurrent.ca/
  2. Click on account button in top right corner, click “Change password”

    3. accountOptions

  3. You will be redirected to the "Change Password" page

    4. homeChangePassword

  4. Enter your old password, along with your new password
  5. Click “Update”
  6. You will be redirected to the SSO login page
  7. Enter your email and your new password

    8. signupLogin

  8. Click the "Login" button
  9. You will be redirected to the SSO home page

    10. homeOptions.png

  1. Go to: https://my-test.swiftcurrent.ca/
  2. Click the "Forgot password?" link

    3. forgotPassword

  3. You will be redirected to the "Forgot Password" page

    4. forgotPasswordEmailPrompt

  4. Enter the email address for the account you would like to reset the password
  5. Click the "Forgot password" button
  6. You will be redirected to the "Password Reset Page" page

    7. passwordChangeVerify

  7. Login to you the email address you used in step 3
  8. Find the email from "no-reply@swiftcurrent.ca" (check your junk folder if it doesn't show up)
  9. Document the PIN number from the email

    10. emailPin

  10. Navigate back to the SSO email verification page
  11. Enter the PIN you documented in step 9
  12. Enter your new password
  13. Click the "Save" button
  14. You will be redirected to the SSO login page

    15. signupLogin

  15. Enter your email and your new password
  16. Click the "Login" button
  17. You will be redirected to the SSO home page

    18. homeOptions.png

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