SwiftConnect: FAQs

1. First, visit www.swiftconnect.live in your web browser.
2. In the middle of the page, on the right hand side, click the blue CREATE AN ACCOUNT button.



3. This will open a new tab or screen.



4. In this new tab, fill in your email address.
• Make sure to have your email account open... you’ll need it shortly.
5. Next, create a password. Be sure to use at least one UPPERCASE letter, one lowercase letter, one number and a minimum of eight characters.
6. Next, confirm your password by re-typing it.
7. You can click on the icon at the right of the password boxes to see what you’ve typed and confirm they match.
8. Click on the words Terms and Conditions to open a dialogue box and read them.
9. If satisfied, check the box indicating you agree with our terms and conditions.



10. Now, click the blue Sign Up button.
11. At this point, you’ll need to visit the email account you are using to collect the verification code required for this step.
12. Open the email you received from sender “no-reply@my.swiftcurrent.ca”.
• If the email doesn't show up in your inbox, please check you spam folder.
13. Copy the verification code at the top of this email.



14. Next, return to the SwiftConnect portal tab and paste the verification code into the Verification Code box.



15. Click Submit.
16. Now you’re ready to add some brief personal information that will personalize your account.
17. Fill in:
• Your First Name.
• Your Last Name.
• Your Phone Number.
• Your Birthdate.
• Your Gender.
• Your Country.
• Your Street Address.
• Your City.
• Your Province.
• And your Postal Code.
18. Now, click the blue Sign Up button.
19. You’ll be directed to Log In with the Email and Password you used at set up.



20. Enter your Email Address.
21. Enter your Password.
22. Click the blue Log In button.
23. Voila! You’re officially signed up!

1. First, www.swiftconnect.live in your web browser.
2. In the middle of the page, on the right hand side, click the blue CREATE AN ACCOUNT button.



3. This will open a new tab or screen.



4. In this new tab, fill in your email address.
• Be sure to use the email address that is associated with your Community Services Online Portal account. This will simplify the Sign-Up process for you.
• Make sure to have your email account open…you’ll need it shortly.
5. Next, create a password. Be sure to use at least one UPPERCASE letter, one lowercase letter, one number and a minimum of eight characters.
6. Next, confirm your password by re-typing it.
7. You can click on the icon at the right of the password boxes to see what you’ve typed and confirm they match.
8. Click on the words Terms and Conditions to open a dialogue box and read them.
9. If satisfied, check the box indicating you agree with our terms and conditions.



10. Now, click the blue Sign Up button.
11. This will open a new screen that indicates your account needs to be verified.



12. At this point, you’ll need to visit your email account to collect the verification code required for this step.
13. Open the email you received from sender “no-reply@my.swiftcurrent.ca”.
• If the email doesn't show up in your inbox, please check you spam folder.
14. Copy the verification code at the top of this email.



15. Next, return to the SwiftConnect portal and paste the verification code into the Verification Code box.



16. Click Submit.
17. Now, a new screen will open that contains some personal information about you that was captured when you signed up for the Community Services Online Portal.
18. Click the blue Sign Up button at the bottom of the screen.
19. You’ll be directed to Log In with the Email and Password you used at set up.



20. Enter your Email Address.
21. Enter your Password.
22. Click the blue Log In button.
23. Congratulations! You’re officially signed up!

Please keep in mind:

• If you choose to link these accounts and sign up for paperless billing, you will no longer receive a paper copy of your bill in the mail.
• Instead, you will receive an email when your bills are ready for viewing.
• In addition, to link your accounts for the first time, you’ll require the Secret PIN and Account ID that you received from us in the mail recently to ensure your accounts are secure.

1. When logged into the SwiftConnect portal, on the right hand side under Utilities & Property Tax, click the blue Link My Account button.



2. Your Secret PIN and Account ID letter will be required for the next step.



3. In the box that says “Your Account Number”, fill in the Account ID from your letter.
4. In the box that says “Your Secret Pin”, fill in the Secret PIN from your letter.
5. Click the blue Confirm button.
6. This will open a new tab or screen that tells you your account has been linked successfully.



7. Click the blue Go to portal page button.
8. This will take you back to the SwiftConnect portal, but now, where it used to say “link my account” in the blue button below Utilities & Property Tax, the button will say “visit my account”.



9. Now you’re signed up for paperless billing and you’re ready to access your personal Utilities & Property Tax portal!

Please keep in mind:

• You have to link your account before you can access your personal Utility & Property Tax portal.

1. From the swiftconnect.live portal, click the blue Visit My Account button below Utilities & Property Tax.



2. This will open your personal portal up in a new tab or screen.
3. At the top left of this tab, under Accounts, there is a drop-down menu that shows all of your accounts that are linked.



4. From this drop-down menu, select the account that you wish to view.
5. To the right, click the green Pay Now button.



6. This will open a new, secure tab or screen that will ask you to fill in your credit card information and the amount you wish to pay.



7. Fill in the amount you’d like to pay.
8. Fill in the name as it appears on your card.
9. Fill in your card number.
10. Use the drop down menus to fill in your card’s expiry date.
11. Fill in the CVC that appears on the back of your card.
12. Click the Submit Payment button.
13. A new tab or screen will open that confirms your payment, and the payment will be immediately applied to your account.
14. You’re done!

1. From the swiftconnect.live portal, click the blue Visit My Account button below Utilities & Property Tax.



2. This will open your personal portal up in a new tab or screen.
3. Along the top of this new tab, in the black menu bar, select My Bills.



4. Next to Account Number, choose the account you wish to view from the drop-down menu.



5. This will populate the screen with the last 18 months of bills for that account.



6. To the right of each bill, under View Bill, there is a blue icon.
7. Click the icon to the right of the bill you’d like to view.
8. This will download the bill for you.
9. From here, you can open your bill, view it and print it for your records if you choose.
10. That’s it! You can do this for any bill that was generated within the last 18 months for any of your accounts that are linked to your portal.

1. In the swiftconnect.live portal, click on the blue to the right of the Property Tax & Utilities icon.



2. Click Discontinue Paperless Billing.



3. This will open a dialogue box that asks you to confirm you understand that you will no longer have access to your online account and that you’ll return to receiving a paper bill in the mail.
4. Click the blue I Understand button.
5. This will take you back to the swiftconnect.live portal, where you’ll notice that the Visit My Account blue button below Utilities & Property Tax has been replaced with a Link My Account button.



6. Please note that you can re-link your account at any time, going back to paperless billing.
7. To do so, you’ll need to have the Secret PIN and Account ID that you used to link your account initially.
8. You’re done!

1. Before you begin, make sure you have your email account open in another tab.
2. Click on Forgot Password just above the blue Login button.



3. This will open a new tab or screen.



4. Enter your email address that is associated with your SwiftConnect account.
5. Click the blue Forgot Password button.
6. This will open a new tab or screen with your email address already displayed.



7. At this point, you’ll need to visit your email account to collect the verification code required for this step.
8. Open the email you received from sender “no-reply@my.swiftcurrent.ca”.
• If the email doesn't show up in your inbox, please check you spam folder.
9. Copy the verification code at the top of this email.



10. Next, return to the SwiftConnect portal and paste the verification code into the Verification Code box.
11. Now, create a new password. Be sure to use at least one UPPERCASE letter, one lowercase letter, one number and a minimum of eight total characters.
12. Next, confirm your password by re-typing it.
13. You can click on the icon at the right of the password boxes to see what you’ve typed and confirm they match.
14. Click the blue Save button.
15. You’ll be directed to Log In with your Email Address and your New Password.



16. Enter your Email Address.
17. Enter your Password.
18. Click the blue Login button.
19. You’re done!

• Unfortunately, you can’t merge your personal Utilities & Property Taxes account with that of your business, as these two types of accounts are treated differently in our system (you are treated as an individual, while your business is treated as an organization). We are legally required to keep these separate.

1. Once you’re logged into swiftconnect.live, click the blue Visit My Account button below Recreation, Parks & Culture.



2. This will take you to your Community Services Online Portal account in a new tab or screen.
3. It’s just that easy!

1. From your Community Services Online Account home page, select one of your family members from the list.
• If you’re the only user associated with this account, you can skip this step.



2. You’re now in the Family Member Detail page for yourself or a family member.



3. First, let’s take a look at the options under the Aquatic Information drop down menu at the top by clicking Aquatic Information.



• From here, you can choose options such as Aquatic Lesson Information, where you can register and pay for swimming lessons; Aquatic Centre Swim Passes, where you can purchase swim passes; and Aquatic Program Schedule, where you can view the various Aquatics Programs we have available.
4. Next, let’s take a look at the options under the Culture Information drop down menu by clicking on it.



• From here, you can select Art Gallery Class Information; Art Gallery Exhibition Information; and Museum Information.
5. The next tab is recreational Programming, and by clicking this tab, you can view and register for various recreational programs.



6. Now, we’ll take a look at the Facility Booking drop down menu by clicking on it.



• From here, you can choose to book and pay for City Campgrounds or view information on a number of City facilities.
7. Under the More tab, you can visit the City of Swift Current’s Community Services main web page.



8. Now, let’s scroll down and click on Schedules.



• This will open up a calendar that will display all of the activities that you and your family members are registered for.
• By selecting and de-selecting family members listed at the top of the calendar, you can add or remove family members to customize your schedule as you see fit.
9. By clicking the Export to PDF button and selecting the range of dates you want, you can download a PDF of your schedule to save or print by clicking Export.



10. Alternatively, you can select Email to send a copy of your schedule to the email address associated with your account.
11. Back on our Family Member Detail page, let’s minimize Schedules by clicking it again.



12. Now, we’ll take a look at Attendance History by clicking on it.



• This will show all of the activities you have attended or are scheduled to attend.
13. Let’s look under the Documents tab.



• This will show all signed rental contracts and any other documents uploaded to your account.
14. Under Transactions, you can view all financial transactions including facility rental payments, registrations, drop in fees, product purchases.



15. And last, click on Finance Info to view the credit cards associated with your account.



• Here, you can add credit cards or remove them from your account.
16. That’s it! Thanks for taking a quick tour of the Community Services Online Portal!

1. From the home page of your Community Services Online Portal, click the green Edit button located below Family Member Detail.



2. This will open up a new screen that will display the personal information associated with your account.



• Within this screen, you can edit your personal information, such as your phone number if it has changed.
3. Once you’re satisfied with your changes, click the blue Save button at the top of the page.
4. This will return you to your home page with the changes updated.
5. If you’d like to add a family member or members, you can click the Add Family Member button below Family Member Detail.



6. This will open a new dialogue box in which you can fill out the information associated with each family member you’d like to add.



• Many of these fields will be auto-filled based on your personal information.
• Make sure all of these auto-filled fields are correct.
7. Ensure you fill in all of the required fields marked with an asterisk.
8. Once complete, click the blue Submit button.
9. If prompted, click Submit again.
10. You’re done and your new family member has been added!
11. Complete these steps for as many family members as you’d like to add to your account.
12. That’s a wrap! You’re now an expert at editing and adding family members to your account!

1. From the home page of your Community Services Online account, select the primary account holder or any family member on the account.
2. Above the Family Member Detail, click the Invoices button.



3. This will take you to a screen that displays all invoices associated with the person you’ve selected.
4. Under Invoice Status to the right of the invoice list, you can select the parameters for displaying invoices, such as Active, Scheduled, Terminated and Completed.



5. Choose the invoice you’d like to pay and check the box to the left of the invoice title.



6. Click the blue Make Payment button above.
7. This will open a secure payment gateway that will allow you to enter the amount you’d like to pay and the information from your payment card.



8. Fill out the corresponding information and click the blue Complete button at the bottom of the window.
9. Done!

1. In this example, we’ll dive into signing up for swimming lessons.
2. From the home page of your Community Services Online Account, use the Aquatic Information drop-down menu at the top of your screen.



3. Select Aquatic Lesson Information.
4. This will open a new screen that displays the various swimming lesson opportunities that are available.



5. Under Aquatics – Lessons, select the type of lessons you’d like to view.
• You can choose from Regular Lessons or Advanced Courses.
6. Once you’ve made your selection, the page will populate with lessons that match your criteria.



7. Please note that you can filter this page further by selecting any of the options that are displayed in the charcoal box on the left of your screen.



8. Look through the options to find the lessons that you are looking for.
• Please note that if the lessons are already filled, you will only be permitted to be placed on a waitlist.
9. Below the dates listed for each lesson, you can click on the blue arrow to display more information.



10. Once you’ve found the lessons you’d like to attend, click the blue register button on the right side of the lesson detail.
11. This will open a new screen that will display more information about your lessons of choice.



12. At the top of this page on the right, click the blue REGISTER button.
13. A new screen will allow you to choose the family members you’d like to book for the lessons.



14. Check the box next to the family members who will be attending the lessons.
15. Click the blue Next button at the bottom right of your screen.
16. This will open a new screen that displays mandatory questions that must be answered by each registrant.



17. Complete all fields and click the blue Next button at the bottom right of your screen.
18. This will open a secure payment gateway that will allow you to pay for the lessons and reserve your spot.



19. Fill in all the fields and click the blue Place My Order button at the bottom of your screen.
20. Boom! You’re now registered for swimming lessons!

1. From the home page of your Community Services Online Account, click the Facility Booking drop-down menu at the top of your screen.



2. From the drop down menu, select Facility Information.
3. This will open a new screen.



4. Under the Facility Booking Menu, select the option that describes what you are looking for.
5. A new screen will display the facilities.



6. To the right of the facility you’d like to view, click the blue Choose button.
7. In this case, we’ve selected Fairview West Arena, and a new screen opens to display more information.



8. Within this page, a weekly calendar displays the dates and times that ice is available.
9. Available ice will be displayed with Call to Reserve.
10. Once you’ve chosen the ice time you’d like to reserve, you’ll need to contact Community Services at 306.778.2787 to confirm your reservation.
11. In this case, we’ll assume we’ve completed that step, and that a rental contract has been emailed to us by a member of our Community Services team.
12. Open the email account that is associated with your Community Services Online Account.
13. Open the email from Community Services.



14. At the bottom of this email, click the blue Review and Sign Document button.
15. This will open your contract in a new tab or screen.



16. Carefully review all of the details in the contract to ensure they are correct.
17. Once satisfied, click the blue Click to Sign box to the right of Client Signature at the bottom of the contract.
18. This will open a signature box that you can sign with your mouse.



19. When finished, click the blue Done button.
20. Now, scroll to the top of the page and click the blue Submit button.



21. A new Thank You screen will open indicating you’ve successfully signed and submitted your contract.



22. Now, you can return to your Community Services Online Account home page and scroll down to the Documents tab.



23. From the Documents drop down menu, select the contract.



24. This will now display your signed contract to view.
25. You’re done! Enjoy your ice time!

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