Gas Leak or Outage

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How to prepare for or prevent a gas outage or leak

  • Know where the shutoff valves are located in your home.
  • Contact your service provider to schedule regular inspections of your appliances, furnace, vents and chimney.
  • If you have indoor gas lines and a meter, keep them free, clear and untouched at all times.
  • Learn how to correctly operate your natural gas appliances like a furnace, hot water heater, cooker, and fireplace. Improper use can result in carbon monoxide (CO) emissions, which can lead to serious illness or death.
  • If you have natural gas in your home, maintain a CO detector. 

Staying safe during a natural gas outage or leak

How to tell when there's a leak

A pungent, rotten egg odour is added to natural gas so it is detected for safety reasons. You may also hear the sound of escaping gas from a pipe..

Gas inside a building

  • Leave the building or area immediately. As you exit, leave open any windows and doors.
  • Leave lights and appliances alone as they may be a source of ignition.
  • Call 911 from a safe location using a neighbour’s landline or cell phone.
  • Call your service provider's emergency line.
  • If you or a family member experience respiratory distress, call 9-1-1 immediately.

Gas outside a building

  • Call 911 immediately from a safe distance.
  • Keep people away from the area.
  • Do not smoke or light any flames.

Staying warm in winter during a gas outage

  • Keep your home from cooling down: close blinds and drapes, avoid opening doors, and put on extra layers of clothing.
  • Be cautious when using other sources of heat:
  • Fuel burnging applicances emit carbon monoxide - a clear, colourless, and odourless gas that can cause illness or death. Never use fuel-burning appliances inside, this includes:
    • barbecues
    • generators
    • camp stoves
    • kerosene heaters